FAQ

Do I have to take my new car to the dealer for service?

Absolutely not! There are many laws specifically prohibiting automobile dealers from suggesting or implying that you must return to them for service in order keep your manufacturer warranty. Any qualified independent repair facility can maintain your new vehicle, and your warranty will remain valid. If you’ve been a long-time customer of a particular shop, and if you’re happy and comfortable with the service they provide, then keep going to them. If they spot any problems that should be covered under manufacturer warranty, they will let you know so you can return to your dealer for warranty repairs.

How to find the fault?

Diagnosing a car’s faults is not always straightforward. Sometimes there are other problems needing repair that weren’t included in the initial estimate. Help the Repairer Find the Fault. Intermittent issues are often difficult to identify. It is a good idea to jot down notes as problems occur. Then, when you’re at the shop, it’s better for you to describe the signs and symptoms rather than asking for a specific repair. If possible, go for a test drive to point out the problems.

Are older vehicles more expensive?

General Service may not be enough to keep an older vehicle in good condition. Expect your repair costs to increase with the age of your vehicle. Difficulty in obtaining parts may cause delays.

What is the difference between diagnostics and inspections?

A diagnostic service requires the use of various expensive, sophisticated testing equipment. An inspection is a physical/visual check that does not require the use of sophisticated testing equipment. What is diagnostics, and why is it not waived if I approve the necessary repair? A diagnostic service requires the use of various expensive, sophisticated testing equipment. The labor time a technician needs for diagnoses is mutually exclusive of the labor time required to actually fix the problem. Also, diagnostics are specific to the reported complaint. So, if a customer says the vehicle hesitates at a specific speed, the diagnostic service would not uncover a malfunctioning air conditioning. .

What does the ‘Check Engine’ light mean?

The check engine light or MIL (Malfunction Indicator Lamp) means that the vehicle computer detects a system not functioning within it’s pre-programmed parameters. Many things can trigger the check engine light: A loose fuel cap (computer sees a pressure loss in the fuel system), a vacuum leak, a bad fuel pump, a bad spark plug, a plugged fuel filter, a broken, pinched or disconnected wire, a lazy oxygen sensor, or a malfunctioning coolant temperature sensor. Trust the technicians to determine the cause and attend to the problem

What should I know about the parts to be repaired or replaced?

New Parts – These parts are made to the original specifications, either by the manufacturer or an independent company. Your state may require repair shops to tell you if non-original equipment will be used in the repair. Prices and quality of these parts vary. Remanufactured, Rebuilt and Reconditioned Parts – These terms generally mean the same thing: parts have been restored to a sound working condition. Many manufacturers offer a warranty covering replacement parts, but not the labor to install them. Used Parts – These are used parts taken from another vehicle without alteration. Used parts may be the only source for certain items, though their reliability is seldom guaranteed. .

What are the consequences of postponing maintenance?

Most parts on your vehicle are interrelated. Ignoring or neglecting even simple routine maintenance, such as changing the oil or checking the coolant, can lead to poor fuel economy, unreliability, or costly breakdowns. It also may invalidate your warranty.

What maintenance guidelines should I follow to avoid costly repairs?

Follow the manufacturer’s maintenance schedule in your owner’s manual for your type of driving.

Will it hurt my engine if I drive my car when the check engine light is on?

It is possible but not too likely. However, you do need to get your vehicle checked out as soon as possible. You may see a decrease in performance. check the pressure of all tires.

How do I know when my car needs a tune up?

You may see your gas mileage decrease. Your vehicle may start running rough. If your check engine light comes on that could also be an indicator that your vehicle needs a tune up. The owners manual that came with your vehicle may suggest a tune up at a certain km.